Mazen's CV
Mazen Mohamed
Tourism & Hospitality Graduate | Passenger Service & Airline Reservations
Profile summary
Tourism and hospitality graduate with customer service experience at Concentrix and technical training in Amadeus GDS and COMSIS airline reservation systems. Experienced in handling customer inquiries, resolving complaints, working under pressure and communicating with diverse customers in English and Arabic. Seeking an airport services, passenger services, reservations or front office role where I can build a long-term career in aviation or hospitality.
Career highlights
Customer Support and Inbound Inquiry Handling: Supported the Walmart account team at Concentrix by addressing inbound inquiries related to orders, deliveries, payments, returns, and refunds.
Order Management and Transaction Flow: Managed online orders and product reselling activities as a freelancer from initial customer enquiry through final follow-up while maintaining operational flow.
Flight Booking and Ticketing Training: Completed training at Alexandria University in Amadeus GDS covering flight booking, ticketing, itinerary management, and travel reservations.
Airline Reservation System Proficiency: Completed training in COMSIS covering PNR creation, airline booking and ticketing, flight schedules, and passenger reservations.
Key skills
Professional experience
Contributes to the Walmart account team as a customer service representative within a contact centre environment, addressing inbound inquiries related to orders, deliveries, payments, returns, and refunds while following established performance standards.
Directed online order fulfillment and product resale workflows, overseeing customer interactions from initial inquiry to post-purchase engagement. Supervised buying operations and managed customer communication channels to maintain clarity throughout transactions.
- Resolved service issues to maintain operational flow across all active transactions.
- Supported product promotion and digital marketing activities.
Training in flight booking, ticketing, itinerary management, and travel reservations.
Training in PNR creation, airline booking and ticketing, flight schedules, and passenger reservations.
Education
Tourism, Hospitality and Heritage
- Alexandria University, Alexandria, Egypt | Grade: Very Good
Languages
Arabic · Professional
English · Professional